RETURNS POLICY

CHRISTMAS RETURNS POLICY

ALL PURCHASES BOUGHT ONLINE FROM 15TH NOVEMBER 2019 CAN BE RETURNED FOR A FULL REFUND OR EXCHANGE UP UNTIL 02 JANUARY 2020.

PLEASE NOTE ALL PURCHASES MADE INSTORE WILL ONLY BE ELIGIBLE FOR AN EXCHANGE OR A CREDIT NOTE.

 In the unlikely event you wish to return your goods, we offer a strict returns policy which lasts 14 days from date of receiving your order. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please note your goods will be returned to you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.

Several types of goods are exempt from being returned. These include candles, melts, earrings, underwear and gift cards. When trying on items of clothing, please ensure that you are not wearing transferrable makeup, perfume or deodorant, which may leave a scent or marks on the item.
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled.
We reserve the right to refuse a refund on any items that are not fully fit for resale. This does not affect your statutory rights.

To return your product, you should email your product details with the reason for return to: info@alluringboutique.co.uk. You must state whether you wish a refund, exchange, replacement or credit note. You will then be provided with a returns code issued by Alluring Boutique.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To ensure the best possible service please note that all refunds and exchanges must be made through our E-commerce Department. Refunds will not be made within our store under any circumstances. Please ensure the goods are securely and safely packaged so that the goods are not damaged in transit.

If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed (minus delivery charges), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We aim to have this processed within 14 days, however we will do our utmost to process this as quickly as possible. The card issuer usually requires 3-5 days to process thereafter.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@alluringboutique.co.uk

Sale items

Please note there is a strict 7 day returns policy on all sale items. All other conditions for returning a sale item remain applicable as regular items.

Exchanges

We replace items if they are defective or damaged. Please notify us within 7 days of receipt of item to allow us to do this.

To request an exchange, send us an email at info@alluringboutique.co.uk. Once we have confirmed status of your exchange, send your item to: 21 Batchen Street, Elgin, Moray IV30 1BH. Please be aware though that if the size isn’t right then please make sure you notify us sooner rather than later as our stock levels change very quickly.

If what you see is in stock, to save time and ensure you get it while it’s still in stock it may be quicker for you to request a refund and place a new order altogether, we will gladly do this and refund you your original order including postage costs.

This returns policy does not affect your statutory rights.

Delivery

Alluring Boutique offers a range of shipping services to suit your needs using Royal Mail. We ship within the UK, EU and the Rest of the World.

In the event of an order being delayed out of our control or an item is out of stock, we will let you know and try to resolve the issue as quickly as possible.

If you are not at home to accept your delivery then Royal Mail will leave a calling card informing you how to collect your parcel from your local depot.

The goods will be your responsibility from the time we deliver your product.

 

Duties and Taxes

Please note any duty and taxes incurred in the country of destination are the sole responsibility of the customer.